Shipping policy
1. Delivery Time
Orders will be dispatched within 2 business days of receiving the order. Delivery time depends on the selected shipping method and your location. Standard delivery takes between 2 and 7 business days. In case of unexpected issues, delivery may take up to 14 days.
2. Delivery Options
We offer the following delivery methods:
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Standard Delivery: 2–7 business days
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Delayed Delivery: If delivery issues occur, it may take up to 14 days
3. Shipping Costs
The shipping cost is calculated automatically at checkout based on the weight of the order and the selected delivery method.
4. Delivery Address
We deliver to addresses within the selected country. For international delivery, different terms and prices may apply, which will be displayed when selecting the delivery country during checkout.
5. Shipment Tracking
Once your order is dispatched, we will send a tracking number to your email address, allowing you to monitor the delivery status.
6. Delivery Issues
If any delivery issues arise—such as delays or a damaged package—please contact us as soon as possible at:
Email: info@ekoponics.com or reach out to any member of our team.
In case of issues, delivery may take up to 14 days.
7. Incorrect Addresses
Please check the accuracy of the delivery address when placing your order. If we detect an error, we may contact you to correct it, which could delay delivery.
8. Returns Due to Damage
If the shipment arrives damaged, please contact us within 48 hours of delivery so we can initiate a claim and arrange for a replacement.